Patient Feedback and Satisfaction Survey Process for International Patients

Pooyesh Fertility Clinic

1 After discharge, the patient is guided by the IPD coordinator to complete the satisfaction survey form.
2 With the coordinator’s assistance, the patient records their feedback.
3 If no complaints are reported, the IPD coordinator submits the form to the Quality Improvement Unit, where it is archived.
4 If the patient expresses dissatisfaction, their complaint is reported to the IPD coordinator and the nursing staff. Corrective measures are then taken to address the concern and restore patient satisfaction.
5 If the issue remains unresolved, the complaint is formally referred by the IPD coordinator to the Quality Improvement Unit.
6 The Quality Improvement Unit initiates corrective interventions and completes the official Corrective Action Form.
7 If the patient’s satisfaction is still not achieved, the Committee for Complaints and Feedback convenes to review the case.
8 Final corrective actions are implemented, closely monitored, and feedback is provided to the patient.